Privacy Policy

    Last updated: 17 August 2026

    Who we are

    This privacy policy explains how Eastern Cape Water Solutions ("ECWS", "we", "us") handles personal information collected through our website at www.ecws.co.za. We are based in Bridgemeade, Gqeberha, 6025, South Africa, and can be reached at info@ecws.co.za or +27 66 398 9930.

    Information we collect

    • Information you give us: your name, email address, phone number, location and the details of your enquiry when you complete a contact or quote form, email us, or message us on WhatsApp.
    • Information collected automatically: standard technical and usage data such as your device type, browser, approximate location, pages viewed and referring links, gathered through analytics tools.

    How we use your information

    • To respond to your enquiries and prepare quotations.
    • To supply, deliver and support the products and services you request.
    • To keep records of our communication and transactions with you.
    • To understand how our website is used so we can improve it.
    • To meet legal, accounting and regulatory obligations.

    Legal basis

    We process personal information where you have given consent, where it is necessary to conclude or perform a contract with you, where we have a legitimate business interest in doing so, or where the law requires it, in line with the Protection of Personal Information Act (POPIA).

    Sharing your information

    We do not sell your personal information. We may share it with service providers who help us operate our business and website, such as email delivery, hosting, database and analytics providers, and with suppliers or installers where this is needed to fulfil your order. We may also disclose information where required by law.

    Cookies and analytics

    Our website uses cookies and similar technologies, including third-party analytics and marketing scripts, to remember preferences and measure site performance. You can block or delete cookies in your browser settings, though some parts of the site may not work as intended if you do.

    Retention

    We keep enquiry and customer records for as long as needed to provide our services and to satisfy legal, tax and accounting requirements, after which they are deleted or anonymised.

    Security

    We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

    Your rights

    You may ask us to confirm what personal information we hold about you, correct or delete it, object to certain processing, or withdraw consent to marketing at any time. Send your request to info@ecws.co.za and we will respond within a reasonable period. You may also lodge a complaint with the Information Regulator of South Africa.

    Children

    Our website and services are aimed at businesses and adults. We do not knowingly collect personal information from children.

    Changes to this policy

    We may update this policy from time to time. The revised version will be published on this page with a new "last updated" date.

    Contact us

    Questions about this policy or your personal information? Email info@ecws.co.za, call +27 66 398 9930, or use our contact page.